| Samples
of our Work |
| The
automotive repair industry has changed dramatically over the years so we
would like to answer some common questions about our industry and the
way we do business. |
COMPUTERIZED
ESTIMATING:
Means that we can provide the most
efficient and accurate information to determine the costs involved in
repairing your vehicle. Our estimates are based on data from
nationwide information providers as they relate to your vehicle.
It is our job to provide you with a damage report and estimated
costs. But with today's complex vehicles, there may be hidden
damage. That's why most vehicles are repaired on an open contract
basis between the repair facility and the insurance company. We
work closely with your insurance company to satisfy the terms of your
policy while making certain YOU are satisfied with the work that is
done! |
COLOR
MATCHING:
Today's modern factory finishes
incorporate multiple layers of highly specialized paints. Besides
pigmentation, there are many factors that can change the color and shade
of the paint, such as temperature, differences in air pressure,
distances of the application appliance, to name a few. To ensure
the closest possible match, we mix our own paint and blend the adjacent
panels around damaged section of the vehicle. Finally, you can be assured that R&R only uses top
of the line materials that feature long term durability. |
USED /
GENERIC PARTS:
Our commitment to honesty and integrity means we keep you
completely informed about the process of repairing your vehicle.
We would prefer to use new original parts, but if your insurance policy
requires the use of after market parts, we will inform you of
this. And, if the after market parts are not up to our quality
specifications, we simply won't use them. Given the complex nature
of today's insurance polices, the generic parts issue is between you and
the insurance carrier. However, YOU are our customer and we will
do everything we can to keep you advised. |
DOWN
TIME:
How long will it take to fix my
vehicle? We make every effort to make sure your damage is repaired
quickly, but how long is determined by the amount and severity of
damage. Because today's vehicles are more complex than ever, not
all damaged parts can always be seen and therefore, not ordered before
the vehicle arrives for repair. The truth is, no matter what any
body shop tells you, we can only offer our educated opinion as to when
the vehicle will be completed. We may not always tell you what you
want to hear, but at R&R, it has never been our policy to over
promise and under deliver! |
PAYING
THE DEDUCTIBLE:
To whom and when do I have to pay my
deductible? Your deductible is paid to the repair facility, not
the insurance company as many people think. The insurance check
and the deductible are both due at the time you pick up your car at our
facility. If you have not received your insurance check prior to
dropping your car off for repairs, please notify us. |
DIRECT
REPAIR:
What is direct repair? Many insurance
companies name a Direct Repair Provider to handle their customers
collision repair and initial claims processing. This means that
your insurance company may suggest you use a certain repair
facility. This method can eliminate the hassle of you gathering
your own estimates. R&R Auto Body is a Direct Repair facility
for a variety of different insurance companies and can process your
claim on the spot. However, R&R wants you to understand that,
as a consumer, this in no way impedes your freedom of choice. |
CHOOSING
A REPAIR FACILITY:
When it's time to choose a repair facility
to care for your car, it all comes down to a matter of trust.
Having your vehicle damaged is unpleasant enough, without the additional
worry of wondering whether the repair work will be accurate and
reliable. Here at R&R we want to give you the peace of mind
that comes from knowing your vehicle is in capable hands, and the
assurance that it will be completely restored to its original
performance and beauty. You are free to choose any reputable
repair provider you wish. If you need assistance with your
insurance claim, let us know. R&R Auto Body has worked with
many different insurance carriers and know many of the adjusters, we
would be happy to make this a hassle free claim as possible. Your
car is the second largest investment you're likely to make.
Preserve its value and your safety by having it repaired professionally. |
| R&R
Auto Body...We Take Service Seriously! |
